REXCOUTUREClient information
Refund policy
Last updated: 15 September 2026
Contact Rex Couture promptly if an order arrives damaged, incorrect or materially different from its product description.
Requesting a return
Email us with your order reference, the affected item and clear photographs where relevant. Keep the item unworn, unwashed and with its original tags and packaging while the request is reviewed.
Custom and personalised pieces
Made-to-measure, altered and personalised pieces generally cannot be returned for a change of mind. This does not limit rights that apply when an item is faulty or not as described.
Assessment and refunds
We will confirm whether the item should be returned and provide instructions. Approved refunds are sent to the original payment method after inspection. Bank processing times are outside our control.
Delivery costs
Where Rex Couture supplied an incorrect or defective item, reasonable return arrangements will be provided. Other delivery or return costs will be explained before a return is accepted.
Questions: hello@rexcouturecop@gmail.com